Robotic Process Automation (RPA)
Creating value through robotics
Customer Science bring the benefits of robotics to customer service. We guide you from assessment to development and management of robots. You benefit from improved customer experience, compliance, accuracy, financials, employee engagement and competitiveness in your market.
Robotics Process Automation (RPA) is software that emulates what a person does on a computer. It handles repetitive, high volume tasks that would take a person hours in minutes. It can be utilized to manage entire processes end-to-end or parts of processes. It makes a difference through the following characteristics:
RPA is perfectly suited to the customer service environment by allowing your team to focus on high value interactions with your customer. Improving the customer experience.
While RPA is new, its definition and application continue to change.
Robotic Process Automation releases capacity of people within the organisation to spend more time on activities such as improving customer service, generating revenue & executing strategic projects. The key benefits:
Customer Science takes the risk out of Robotic Process Automation with great people. We have an experienced RPA team, consisting of consulting, operational management, project management and developers. We draw on our broader professional services skills. Skills including change managers, business process management, learning & development, business analytics and more. The team provide necessary elastic skills from a single source to implement RPA successfully.
Customer Science takes the risk out of Robotic Process Automation with proven methodologies. We provide a staged approach to implementing robotics. The approach is illustrated in the diagram below. Each stage tests the agreed measurable benefits and provides deliverable that inform the following phase. This approach provides you control over your RPA deployment allowing adjustment to right fit each stage.
Let Customer Science help you understand if Robotic Process Automation is a fit for your business. We can do this over a coffee in thirty minutes. Before the meeting use the list of successfully applied examples below to consider your businesses process suitability:
Our clients are benefiting from Robotic Process Automation today.
Leading Australian and New Zealand organisations are transforming services using Robots today.
While we remain vendor agnostic, we have formed partnerships with vendors to ensure we have the best skills and relationships to support your RPA deployment.
Customer Science is a customer experience transformation company.
We specialise in designing and operationalising your customer experience objectives.